Frequently Asked Questions
Everything you need to know about our premium sheepskin footwear.
Are your boots made from genuine Australian sheepskin?
Yes, all our boots are crafted using 100% premium A-grade Australian sheepskin, providing natural insulation and moisture-wicking properties for year-round comfort.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the country. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, socks and insoles cannot be returned unless faulty.
How do I choose the right size?
Our boots should feel snug but not uncomfortable at first, as the wool will compress and mold to your feet over time. We recommend checking our detailed size guide to find your perfect fit.
How should I clean and maintain my UGG boots?
To maintain the quality of the suede, we recommend using a specialized sheepskin protector spray before the first wear and cleaning only with cold water and a damp cloth.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.